Archive for July, 2015

My thank you letter sent to the local NHS

July 9, 2015 Leave a comment

Hi there
I’d just like to say a massive thank you to Watford General, West Herts NHS, your A&E teams, orthopaedic surgeons, GPs, paramedics, ward nurses, radiologists, fracture clinic staff, physiotherapists, porters, cleaners and support staff for taking care of me over the last few weeks.
I fell badly and broke my ankle a few weeks ago, and my treatment has been efficient, friendly, effective (and free at the point of delivery, yay) and I have been treated with respect and dignity throughout.
I’ve never broken anything before, and the only times I’ve visited hospital for myself has been to be born and to give birth. Prior to the last few weeks I had little need and only a vague conceptual appreciation of the vast and complex workings involved in looking after a population’s health.
All I can now say is well done and thank you all.
I was relieved of pain, transported to A&E, seen within what seemed like barely any time, diagnosed, operated on the next day and looked after on the ward with the utmost of care and attention, and despatched home another day later with a plaster cast and a care plan (and seen again by an out of hours plus my own GP when I developed a possibly unrelated allergic reaction that made living with the plaster unbearable.)
Everyone has been welcoming and caring. Everyone has listened to me when I was in tears from pain, high on painkillers or frustrated by itching and immobility.
And everyone has wanted and helped me to get better.
It’s not over yet but I just wanted to express my heartfelt thanks for all that you and all the staff do all day. Ignore the papers. Ignore the politicians. The real people who need and use your services think you’re brilliant.

Please feel free to share this with the hospital, the trust and the NHS community in general. You rock.

Melanie Mack

Categories: Health, Watford Tags: ,